Terms of Service

1. Who We Are

Inetta is operated by Xtrasomatic, LLC (dba Inetta AI). You can reach us at team@inetta.ai.

2. Eligibility and Your Account

Age: You must be at least 18 years old and able to enter into a binding agreement.

Your account: Give accurate information, keep your password to yourself, and tell us if you think someone else has used your account. An account is for one person. You are responsible for what happens under your account.

3. What Inetta Is, and What It Isn’t

An AI coach: Inetta is an AI relationship coach. Its replies are generated by AI, can be wrong or incomplete, and are not a substitute for your own judgment.

Not therapy or professional advice: Inetta is not a therapist, counselor, doctor or lawyer, does not diagnose or treat any condition, and does not create a therapist-client or other professional relationship. For ongoing or serious difficulties, please see a licensed professional.

Not for emergencies: Inetta is not a crisis or emergency service and does not monitor conversations for emergencies. If you or someone else is in danger, call 911 or your local emergency number. In the US, you can call or text 988 (Suicide & Crisis Lifeline) or call 1-800-799-7233 (National Domestic Violence Hotline).

4. Shared Spaces

In a couples, family or friends space, everyone in the space can read everything written there, including Inetta’s replies. Only invite people you want there, and think about what you share. Your personal space is private to you.

If you leave a shared space, what you wrote there stays visible to its members; if you delete your account, it stays visible, shown as written by a former member. The owner of a space can rename it, manage its invitations or delete it, which deletes its messages.

5. Acceptable Use

You agree not to use the Services to:

• harass, threaten, abuse or harm anyone;
• monitor, control, stalk or deceive another person;
• post content that is unlawful or that exploits or endangers children;
• impersonate anyone or misrepresent who you are;
• try to get around Inetta’s safety measures or usage limits;
• interfere with the Services, access them by automated means without our permission, or copy, scrape or reverse engineer them;
• break any law or anyone else’s rights.

6. Your Content

Yours: You keep ownership of what you write. You give us a license to store, process and display it, including through the providers in our Privacy Policy, only to provide and improve the Services for you and the people you share spaces with. We do not use your conversations to train AI models.

Feedback: If you send us ideas or feedback, we may use them without obligation to you.

Ours: The Services, their design and content, and the Inetta name and marks belong to us or our licensors.

7. Subscriptions and Payments

Plans: Inetta has a free plan with the limits shown in the app, and Inetta Premium, currently US$20 a month or US$200 a year. The price and taxes are shown before you pay. Stripe processes payments.

Renewal: Premium renews automatically at the end of each period and is charged to your payment method until you cancel.

Cancellation: You can cancel at any time in the app’s billing settings. Premium then continues until the end of the period you paid for. Deleting your account cancels your subscription immediately.

Refunds: Payments are non-refundable, including for partly used periods, except where the law requires otherwise.

Price changes: We will tell you before a price change applies to you, and you can cancel before it does.

8. Ending Your Use

You can stop using the Services and delete your account at any time in the app’s settings. We may suspend or close an account that breaks these Terms or puts others at risk, and we may change or stop offering features. If we stop offering the Services, we will give you notice and refund any prepaid period you have not used.

9. Disclaimers

The Services are provided “as is” and “as available.” To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement, and we do not promise that the Services or Inetta’s replies will be accurate, uninterrupted or error-free.

10. Limitation of Liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or data. Our total liability for any claim about the Services is limited to the greater of what you paid us in the 12 months before the claim and US$100. Some places do not allow these limits, so they may not apply to you.

11. Indemnification

You agree to indemnify and hold us harmless from claims, damages and expenses, including reasonable attorneys’ fees, that arise from your content, your misuse of the Services or your breach of these Terms.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Inetta AI is based, without regard to its conflict of law principles. Any disputes arising out of or in connection with these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

13. Changes to These Terms

We may update these Terms. We will post the new version here with its date, and tell you by email or in the app before a material change takes effect. If you keep using the Services after that, the new Terms apply.

14. Contact Us

Questions about these Terms: Xtrasomatic, LLC (dba Inetta AI), team@inetta.ai.